Order/Purchasing Frequently Asked Questions

1. How do I purchase the VideoCog component?
2. Is there a difference between the trial version and the commercial version?
3. I've purchase the component through the online store, now what?
4. Who is share-it?
5. I installed the trial version. Now I've purchased it. Do I need to re-install the software?
6. I'm stuck!

1. How do I purchase the VideoCog component?

We are currently integrating a new online order processing system. In the interim, you can purchase the VideoCog using a purchase order. Please email sales@cogitance.com for more information.

2. Is there a difference between the trial version and the commercial version?

No. the only difference is the license file.

3. I've purchase the component through the online store, now what?

You will receive an email from Cogitance with a license file. Follow the instructions in the email. For more information on licensing, refer to the VideoCog User's Guide.

4. Who is share-it?

Share-It is our online order processing partner.

5. I installed the trial version. Now I've purchased it. Do I need to re-install the software?

No. You should have received a new license file when you purchased the component. Simply replace your trial license file with the new license file.

6. I'm stuck!

The fastest way to contact us is via email. If you have any problem with your order, send an email to sales@cogitance.com or call us at (800) 541-2081. We'll do our best to get you un-stuck as quickly as possible.